Comprehensive Collection Procedures- We have developed and customized our own rigorous PRG work standards, which are tailored to fit the requirements and nuances of each of our portfolios.  These work standards are followed by our collection staff and audited by our Quality Assurance Department in order to ensure that all accounts are worked consistently and thoroughly.  

Complete Skiptracing- The Phoenix Recovery Group currently subscribes to various websites over the Internet, to provide location information, telephone numbers, addresses, relative’s names and neighbors. Other sites we subscribe to are utilized in order to determine an individual's assets to include the value of a home, auto or any real property. Since we report to the major credit bureaus we utilize the information contained in credit reports to contact skips or debtors who have moved.   We also utilize online tools such as Secretary of State, Hoovers, County Appraisal District and County Clerk’s Office for skiptracing of commercial entities.

Financial Profile- We will conduct a financial profile of your debtor to include any ownership of assets, liabilities owed and any real property that may be owned. We do this to determine the individual’s viability and also to ascertain their pay history. When we have compiled the information and the likelihood of re-payment is high, yet there is still no voluntary resolution, we often recommend legal remedies.

Experienced/Certified Collectors- Our staff is comprised of mature, career-oriented professionals who possess vast amounts of experience and expertise.  Moreover, much of our staff is certified by the American Collectors Association and the International Association of Commercial Collectors. 

Professionalism- We pride ourselves in our professional approach to collections.  It is our intent to reach an amicable resolution with each customer whenever possible. 

Superior Results- Our technology, comprehensive training programs and detailed work standards, combined with our esteemed staff, fuse to facilitate optimum results for our valued clients.

Competitive Contingency Rates- Our fees are competitive within the respective industries we service and are predicated purely based on our performance, with no up front costs.  No Collections No Fee!

Consistent, Timely Reporting- We provide all clients with monthly Status and Remittance Reports.  Additional reports can be customized upon client request and can also be obtained conveniently through web access.

No Minimum Placement Requirements- There are no minimum balance or placement volume requirements in order to take advantage of our services.

Reporting to Major Credit Bureaus- We report to all three of the major credit bureaus, as well as the newest bureau, Innovis. In the case of business entities we report to Experian Business.